HOW DO WE SECURE OUR DATE WITH YOU? In order to secure your date, you’ll be required to pay a 25% non-refundable deposit along with a signed agreement. Final payments are to be made 4 weeks prior to your date.

WHAT ARE YOUR PAYMENT OPTIONS? We except bank deposit, cheque or credit card payments via paypal. Please note that surcharges apply for credit payments.

HOW LONG AFTER THE WEDDING WILL WE GET TO SEE OUR PHOTOS? Your images will be available via your very own online gallery within 4-8 weeks from your wedding.

WHAT ARE RAW FILES? RAW files are files that are created by the camera (NEF or RAW files). They are pre-edited and not available for purchase.

HOW WILL WE RECEIVE OUR IMAGES? WILL THEY BE EDITED? Our USB sticks are included in the basic coverage so regardless of your needs, you will receive digital files as part of your wedding booking. Once your images have been reduced (taking out all the images of people blinking, out of focus, etc) they will be colour corrected and balanced one by one. Any image purchased as a print or in an album may have more photoshop work included if there are distracting items in the scene. This does not include body shaping etc. These extra adjustments can be made at extra cost by request. They will be available to you, print ready (no watermark), in full resolution, in both colour and black & white in jpg format. A selection of colour and black & white images will be uploaded to your online gallery.

HOW MANY PHOTOS WILL I RECEIVE? I’ll deliver a minimum of 300 images, amounts vary depending on your chosen hours of coverage.

CAN WE ORDER ALBUMS LATER? Certainly! Albums that are ordered at the time of booking will recieve a 10% discount but if you’d prefer to wait to make a purchase that’s fine by us.

HOW LONG AFTER THE WEDDING WILL WE GET TO SEE OUR ALBUM LAYOUT? Your album layouts will be available for proofing via your very own online gallery within 2-4 weeks from your online gallery being published. You will have 2 reviews in which to make changes to your design before it gets sent to print. Once the final layouts have been approved, they will be sent off for printing and assembly. From there, your finished album will be at your door up to 2 months later.

CAN WE ADD ADDITIONAL HOURS OF COVERAGE ON THE DAY IF WE ARE RUNNING BEHIND SCHEDULE OR WE WANT YOU THERE LONGER? If you’re running late and it spans over 30 minutes past my scheduled departure, you will be billed for overtime and no proofs will be posted until the overtime has been paid in full. My hourly rate is the same as my “A-La-Cart” rate for extra hours. You will need to let me know on the day if you wish for me to stay back, as I am very happy to.

SOOOOOO, WE’RE NOT GETTING MARRIED IN MELBOURNE, CAN WE STILL BOOK YOU? I am a happy traveller. I accept weddings interstate and internationally. Extra charges apply for venues requiring more than a 50km drive from Thornbury (Melb) and locations requiring extra travel costs/air fares and/or accommodation. We will need to sit down and discuss your unique circumstances.